Service Areas & Availability
1. Service Coverage
Mocked Up Garden Services operates within selected suburbs and regions to ensure consistent quality, reliable scheduling, and efficient travel times. Our service areas may change as our business grows, and availability may differ depending on workload, staffing, and seasonal demand.
2. Confirming Your Location
All bookings are subject to address verification. You must provide an accurate street address to confirm that your property is within our service zone. If your location is outside our coverage area, we may decline the booking or offer service at an additional travel cost if available.
3. Travel Fees & Extended Zones
Some areas may incur a travel, call-out, or remote-access fee depending on distance, road conditions, or required travel time. These fees will be communicated before confirming your booking. We reserve the right to decline service to locations that require unreasonable travel or create scheduling conflicts.
4. Availability & Scheduling
Service availability depends on weather conditions, equipment requirements, staff scheduling, and seasonal workload. While we do our best to offer convenient appointment times, specific time requests cannot always be guaranteed. Peak seasons may experience longer wait times.
5. Weather & Seasonal Factors
Our work is dependent on outdoor conditions. Severe weather, waterlogged lawns, high winds, or unsafe conditions may require rescheduling. Seasonal conditions—such as rapid spring growth or winter dormancy - may also influence service frequency and availability.
6. Regular Maintenance Routes
For ongoing or scheduled services, we organise route-based scheduling to optimise travel and consistency. This means your service day or time may vary depending on your area’s assigned route. Missed visits caused by access issues may require rescheduling and may still incur charges.
7. Requests Outside Standard Areas
If you are outside our usual service zones, you may still request a quote. Approval will depend on distance, workload, and safety considerations. Additional fees may apply, and we reserve the right to refuse service where travel or site conditions are not practical.
8. Changes to Service Areas
We may update our service coverage or availability at any time. The most current information will always be published on our website. Bookings made for areas no longer covered may need to be rescheduled, reassessed, or cancelled with notice.
9. Acceptance of These Terms
By booking with Mocked Up Garden Services, you acknowledge and accept that service availability is subject to your location, environmental conditions, scheduling constraints, and any applicable travel fees.